Webinar: Workshop for Hospital Gift Shops

WHO SHOULD ATTEND:

COOs, volunteer service directors and managers

OVERVIEW:
Hospital gift and resale shops are the key elements of fundraising for auxiliaries and volunteer organizations. This workshop is designed to offer you an opportunity to hear and learn from retail experts and from each other by blending presentations with networking opportunities. Plan to bring a team from your hospital and spend the day receiving key information, getting your questions answered, and obtaining the tools and motivation to move your shops forward.

PROGRAM OBJECTIVES:

Upon completion of this program, participants will be able to:

  • Discover how to multiply your “unique brand” through first impressions by the important interior and exterior experiences;
  • Uncover the marketing connections you must maintain to multiply

    the strongest customer relationships; and

  • Realize the most important step your customers may want but never tell you.

We hear words to describe stores like awesome, beautiful and great, but wouldn’t you like to hear that your customers find you downright “astonishing”?  To have that word be one your customers use, we’ll focus on eight critical areas of your shop that are needed to make your customer “gasp”!  New research reveals that to see, touch, feel and try out items is the top reason why consumers choose to shop in physical stores versus online.
YOUR FACULTY:

Anne M. Obarski is a professional international retail speaker and author who works closely with organizations that want to become CONTAGIOUS… on purpose! She is the founder of Merchandise Concepts and is celebrating her 35th year in business as a retail speaker and a coaching service.  Whether it’s working with top level managers or frontline personnel, she teaches organizations to consistently deliver remarkable retail customer service experiences that become their defining advantage. As a customer service strategist, Anne works with companies who want to be contagious on purpose by offering memorable customer service, exciting brand recognition and phenomenal experiences at every single touchpoint.    Her interactive keynotes and workshops help challenge leaders to create more effective sales teams and improve performance at every customer service touchpoint. Anne has been a highly-requested speaker for hospital associations across the country for more than 15 years.
When
10/23/2019 9:00 AM - 10:00 AM
Central Daylight Time
Where
LA UNITED STATES

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REGISTRATION: Registrations are accepted online only. VISA, Master Card, Discover, and American Express are accepted. Email confirmations will be sent to registrants upon completion of registration. To ensure timely delivery of instructions and handouts, and inclusion on the attendee list, registrations should be completed online one week prior to the event. Program materials are the intellectual property of the speakers and are not meant to be shared with anyone other than registered participants. 

CANCELLATION POLICY: Individuals who cancel more than seven business days prior to a scheduled event will be charged a cancellation fee of $50 per person unless the registration fee is complimentary. Written notice of the cancellation must be emailed to [email protected]. No refunds will be issued for cancellations received within seven business days of the event or for no-shows. 

SUBSTITUTION POLICY: Registrants who are unable to participate in an LHA educational event are permitted and encouraged to have an eligible substitute; however, written notice of the substitution must be emailed to [email protected] at least seven business days in advance of the event. The substitution option is not available if written notification is received by the LHA less than seven business days before the scheduled program. 

ACCOMODATIONS: Please contact the LHA if you have a disability that may require special accommodations for this educational opportunity. The LHA is committed to ensuring full accessibility for all registrants.